KUGOO KIRIN M4 Pro Electric Scooter | 864WH Power | Height-Adjustable

5. My order never arrives. What should I do?
If you haven't received your package within the standard delivery times, please follow the steps below.

• Check the status of your order with the tracking number first
• Contact our customer service immediately for assistance.

6. Missing items or damaged items?
Please contact us without any hesitation. It would be appreciated if you notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.

7. Can I pick up my order?
Unfortunately, the answer is probably no. For now, all products are shipped directly from our warehouse to customers.

1. What PSI level should I keep the tires inflated at?
We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).

2. What will affect the e-scooter range?
The actual range depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.

3. What is the maximum user weight?
220lbs or below would be the best-case scenario for riding. A heavy-loaded scooter will lessen your range and average speed. You could take it into consideration.

4. What is the longevity of the battery? Would it lasts a couple of years before having to replace?
Hi, generally, the charge and discharge cycle of a lithium-ion battery will officially end when it can reach 500 times. In terms of the most common use of electric scooters, we may charge once every 3 days on average, about 120 to 125 times a year, based on this frequency, if you have good maintenance, the battery of the electric scooter The life span is really long!